Check out our Frequently Asked Questions below. If you still need help please contact us.
Where do you ship to?
We provide U.S. shipping only at this time.
How much does shipping cost?
The shipping fee varies depending on the shipping destination and the number of items you purchase. You can check the estimated shipping fee by adding items to your cart, proceeding to checkout, entering your email address and shipping address. The exact shipping fee will be automatically updated and displayed on the checkout page.
How long will it take to receive my order?
The actual shipping time and delivery date may vary depending on the local postal service in your area. You can refer to the standard shipping time below:
- On average, orders usually ship after 1-7 business days from the date the production started.
- US orders may arrive approximately 3-10 business days after being shipped.
Please note: Due to the COVID-19 pandemic impact and extremely high order demand, carrier services might need additional 7-15 business days to ship packages anywhere.
How long do I have to return an item?
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
How do I return an item?
To start a return, you can contact us email@example.com with "Return Request" in the subject line. Please include your order number and reason for return within email. Our customer service will get back to you within 48 hours. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Can I exchange for a different item?
Yes! The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
What if the item I purchased has an issue of inadequate quality?
If your order has an issue of inadequate quality. Please note that any claims related to quality must be filed within 7 days from the date of receipt shown on the package's tracking. The claim must be accompanied by full of clear evidence as below:
-Photo(s) of quality issues and any damaged parts of the actual product received;
-Photo(s) of the inaccurate product delivered (in case of incorrect color/design from original order);
-Photo(s) of the size tag (in case of incorrect size from original order);
-Photo(s) of the original shipping label of the product received.
Do you except returns on sale items or gift cards?
Unfortunately, we cannot accept returns on sale items or gift cards.